Refunds and Exchanges
My card has expired – how do I get my refund?
We can only refund the card that was originally used to pay due to the banking system we use – this is to make sure that the refund goes to the right place and avoids any problems. Most of the time, if you've had a replacement card for the same ...
Can I get a refund due to the bad weather?
We can only offer refunds or exchanges if an event has been cancelled or rescheduled. If event organisers make any changes to your event's status, we will update the event page and email you to let you know. If you haven't received an email from us ...
Can I have a refund or exchange?
We can’t offer refunds if your event is going ahead on the date originally planned - You can try selling your tickets to another customer Generally we can't offer exchanges on tickets but some events will allow time/day changes if the event is over ...